Ditto Oven-Bake Clay Party

Sometimes things happen …

• We use Ditto Polymer Clay, which is an incredibly malleable oven-bake clay that comes in many colours
• Oven baking hardens the creations, making them durable and long-lasting
• Sometimes however, if not handled well, oven-bake polymer clay can break, pieces can fall off. It is not a toy even though it can look like it! If handled roughly it will break.
• Sometimes art takes more time than you may think, we time things as well as we can
• Sometimes instructors get ill, and we need to run with less staff than planned
• Sometimes it takes a while to find the information from a gift card from many years ago
• A child will cry, be loud or not listen. They do that. They are all good. Parents are trying their best :)
• You will need to follow the sizing
• If you don’t write your first and last name and the date clearly on your piece, expect for it to get lost or mistakenly picked up by another with the same name
• Sometimes we have to throw out art if it is not picked up within 2 weeks
• Sometimes it may take a minute or two to find your art piece
• Sometimes there are mixups
• We are not Walmart with unlimited resources, art supply costs are really high, rent is high, shipping is high, overhead is high, we may be able to offer a credit in some cases like unfixable breakage, but if you miss your workshop or call 10 mins before to cancel, the space was still set aside for you and we cannot offer a refund or credit.
• If you are late, yes, it will feel like there was not enough time.
• We cannot answer the phone and it is not financially feasible to have an admin person. We have the phone for emergencies. Please use the chat on our website. We check this as often as possible. Please don’t send a chat and an email. We promise we will get back to you.
• Please don’t call/chat/email to see if your art is ready for pick up—it is all in the art status page on the website—we promise! We really need to be present for the guests in the studio.
• You will absolutely need to wear a mask when not at your station or when purchasing kits or supplies in the studio. Let’s all stay healthy.

Transfer, Credits & Refunds

We do not offer refunds. We can transfer your party booking if your booking is canceled 14 days prior to the event. We cannot provide a transfer after this time. Transfer requests are valid for 15 days. 
 

Dress For Mess

Please tell your guests to dress appropriately for the party. We are an art studio and paint can be lurking around any corner and jump on you. We use professional materials and art supplies which means paint may stain clothing, shoes and jackets. Bare feet (or socks without shoes) are not permitted anywhere in the studio. 4Cats does not provide footwear or shoe covers. Please ask your guests to wear appropriate footwear. 4Cats is not responsible for damage to clothing or personal belongings. Please leave the ball gowns and tuxedos at home. 
 

Please Be On Time!

Please arrive no more than 10 minutes before your scheduled party time as we have classes and/or events scheduled before and after. 
If you go over your pre-booked time, you will be charged for another full hour. No exceptions so please be realistic in how much time you book based on how long you want to book the party. You are pre-charged for the time you booked, if you are late your start time will be taken as the time you booked. No credits or refunds or art supply compensation for unused time or no show guests. 
 

Studio Environment

Every day we aspire to make our studios welcoming, respectful and safe. Our staff work hard to ensure you, your family and friends have a respectful, positive and rewarding experience. In turn, we need to express the expectation that customers will be respectful towards our staff. Though 99.9% of the time we are surrounded by encouragement and the kindness of people, we cannot under any circumstances allow our staff to be demeaned. We first and foremost are a safe space for them. Which is why if there is a breach of that respect from someone, that person will be asked to leave. 
 

Medical Emergencies

By booking this party, I give permission to the business doing business as 4Cats Arts Studio, its owners, operators, and franchisor from any and all liability to seek medical treatment for the participant in the event they are not able to reach a parent or guardian. I hereby declare any physical/mental problems, restrictions, or condition and/or declare the participant to be in good physical and mental health. 
 

Release of Liability

As the participant or legal parent or guardian of the participant(s), by booking this party, I release and hold harmless to the business doing business as 4Cats Arts Studio, its owners, operators, and franchisor from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of 4Cats Arts Studio Professionals, its owners, and operators or in route to or from any of said premises.

Covid

What if my party is canceled or postponed due to a COVID-19 related lockdown? If a party cannot take place due to increased restrictions or lockdown then the party may be rescheduled, or a credit may be provided for use in future or online classes. No refunds.

Does my child need to wear a mask at the studio? Yes, everyone inside the studio must wear a mask for the duration of the class.

Can my kids share a station? Stations can be shared between 2 people who are in the same bubble.

Artwork Pick Up

Will I receive an email when my artwork is ready? We do not email or call. Please check your artwork status on our website, and book an appointment to collect it once ready.

How long do I have to collect my artwork? Once your artwork status says ‘ready for collection’ you have 2 weeks to collect your artwork. We have A LOT of artwork moving through the studio and limited storage, so cannot retain unclaimed artwork past that time. Contact the studio to book your collection appointment.